ACCEPTABLE USE POLICY (AUP)

Vivid Clarity Connect

1. Purpose

This Acceptable Use Policy (“AUP”) defines the acceptable and prohibited uses of telecommunications services provided by Vivid Clarity Connect (“Company,” “we,” “us,” “our”).

This policy ensures lawful, ethical, and responsible use of our VoIP, SIP trunking, and related communication services while maintaining compliance with applicable laws, carrier requirements, and industry regulations, including robocall mitigation obligations.

2. Scope

This AUP applies to:

• All customers, resellers, partners, and end users of Vivid Clarity Connect services
• All inbound and outbound voice traffic
• All signaling, routing, numbering, and call origination services

Use of Vivid Clarity Connect services constitutes full acceptance of this AUP.

3. Permitted Use

Customers may use Vivid Clarity Connect services only for legitimate and lawful telecommunications purposes, including:

• Business communications
• Customer support and service interactions
• Verified transactional communications
• Lawful telemarketing with proper consent
• Internal enterprise communications

All usage must comply with:

• Applicable local, national, and international laws
• FCC, FTC, and relevant telecom regulations
• STIR/SHAKEN call authentication standards
• Vivid Clarity Connect’s Robocall Mitigation Program

4. Prohibited Use

4.1 Illegal and Fraudulent Activity

The following activities are strictly prohibited:

• Robocalls, scam calls, or fraudulent communications
• Caller ID spoofing or identity misrepresentation
• Phishing, vishing, or social engineering attacks
• Impersonation of government agencies, financial institutions, or businesses

4.2 Unlawful Calling Practices

• Calls made without required consumer consent
• Violations of Do-Not-Call (DNC) regulations
• Unauthorized autodialed or prerecorded messages
• High-volume calling intended to harass, mislead, or deceive

4.3 Network Abuse

• Traffic pumping or artificial call inflation
• Use of bots or automated systems to generate unauthorized traffic
• Bypassing call authentication, filtering, or security systems
• Any activity that degrades network performance, integrity, or reputation

4.4 Evasion of Compliance Controls

• Attempts to bypass STIR/SHAKEN or call verification systems
• Masking traffic origin or falsifying call metadata
• Use of unauthorized routing or termination paths

5. Robocall Mitigation & Call Authentication

Vivid Clarity Connect enforces a comprehensive Robocall Mitigation Program, including:

• STIR/SHAKEN implementation for caller authentication
• AI-driven traffic monitoring and anomaly detection
• Call filtering, blacklisting, and whitelisting systems
• Continuous traffic analysis and compliance audits
• Reporting obligations to carriers and regulatory authorities

Customers are required to:

• Provide accurate and verifiable call origination data
• Cooperate with compliance investigations
• Maintain documented business identity and use case records

6. Customer Responsibilities

Customers agree to:

• Ensure all traffic is lawful and consent-based
• Maintain accurate and up-to-date business information
• Respond promptly to compliance and verification requests
• Implement internal safeguards against misuse or fraud
• Monitor and control downstream users (for resellers)

Resellers are fully responsible for all activities conducted by their end users.

7. Monitoring, Audits & Enforcement

Vivid Clarity Connect reserves the right to:

• Monitor call traffic and signaling data
• Audit usage patterns for regulatory compliance
• Request documentation (use cases, consent proof, call recordings)
• Share necessary data with carriers or regulatory authorities

8. Enforcement Actions

Violations of this AUP may result in one or more of the following actions:

• Immediate call blocking or filtering
• Suspension or termination of traffic
• Account suspension or permanent termination
• Reporting to upstream carriers or regulatory bodies
• Financial penalties or termination without refund

The Company may take action without prior notice if required to protect network integrity or ensure compliance.

9. Reporting Abuse

Suspected abuse, fraud, or violations of this policy should be reported to:

Email: compliance@vividclarityconnect.com
Website: www.vividclarityconnect.com

All reports are reviewed and incorporated into ongoing compliance and mitigation processes.

10. Policy Updates

Vivid Clarity Connect reserves the right to update this AUP at any time to reflect:

• Regulatory and legal changes
• Carrier and partner requirements
• Emerging fraud and robocall threats

Continued use of services constitutes acceptance of any updated terms.

11. Contact Information

Vivid Clarity Connect
Compliance & Regulatory Affairs
Email: compliance@vividclarityconnect.com
Website: www.vividclarityconnect.com